So far you may have made us lose 24 several hours of our getaway We work flat out for day off do the job and within your days have resulted in us achieving our destination 1 Whole Day Afterwards. Not a satisfied consumer and will spread the phrase.
my grand mother have a flight from Ecuador 2/18/16 (prevent in Miami)in route to Big apple,when she was ready for getting her luggage what a shock she got!!her baggage was broken and any individual inside of steal some fantastic that was within,also the zipper was violated(damaged)she missing in products that she deliver it to my household Along with the Charge about $350 when she knowledgeable what transpires in AA counter in JFK NY they supplied to replaced her brand-new baggage by having an employed and outdated a single that appears like they get in the rubbish!!.also they stated that to maintenance requires about four weeks!
we were billed $861 to change the flight itinerary. The journey company blames the AA for your superior fee and AA washed their fingers.
I sincerely hope to receive a favourable reply in the next number of days, so I am able to keep on employing American Airways for my travel.
i bought a ticket #TMRYPL on jan 1 2016 departing bflo ny to melbourne, fla, I had been unable to use the ticket and had dr. Be aware to verify when making contact with one of one's brokers I had been instructed though the credit history is fo r130.
por favor deseo saber desde colombia que puedo hacer para dar soluciodesde a un cambio de nombre de un tiquete para EEUU
I am 1,000,000 member and normally take pleasure in traveling on AA,but U.S. Air is no great. The personnel is extremely impolite
I even attempted calling on the telephone and acquired nowhere; all I could hear is really a recurrent concept and when I request to speak to customer relations, I'd personally get hold up on.
On Oct twentieth of the calendar year I'd the unlucky possibility to fly American Airlines from Myrtle Beach to Jackson with the final leg becoming from Washington the Jackson. This was an 8 pm flight (AA3879) which must have been a peaceful and considerably comforting flight at that time of night but was become pure misery by a impolite and unhelpful attendant. I didn’t get her name for the reason that her tag was turned backward but considering that she was the one attendant around the plane her id shouldn’t be also hard to form out. As I produce this I notice the futility of my complaint since I will appear off sounding just like a disgruntled passenger who exaggerates a Tale to create some extent. Be that as it may, I'll show you what occurred recognizing that the fellow sitting down beside me and also the ladies throughout the aisle can confirm what I say. The 2 women throughout the aisle operate with me and as we deplaned built the comment that “she certainly had it in to suit your needsâ€. I control a Distinctive investigations unit for an insurance company. We had gone to Myrtle Seaside for any seminar and had to come back by Washington. Our flight wasn't entire but was most likely eighty to 85 percent of potential. I had the aisle seat of 10C. My seatmate was a nice youthful guy that I would explain as strong. He was about 5 foot 9 inches and weighed 350# or so. He did all he could to confine himself to his Room authorized but some factors just don’t work. The center armrest don't just wouldn't arrive down but couldn't even be noticed as it was halfway of his appropriate shoulder. Despite the fact that I am not substantial, I had to sit down at an unpleasant angle to suit from the seat because his ideal facet would've been driving my remaining shoulder if I tried to sit normally while in the seat. My program was to be certain the aircraft had boarded In order not to receive another person’s seat and after that move to a far more comfortable seat. I'd my eye to the window seat two rows more up which was an exit row. A smallish Woman sat within the aisle seat and we would've all been comfy. Here's exactly where factors collapse. As I had been awaiting the doors to close I used to be seeking up the aisle and discovered the attendant go above to Stacy Pickering, our condition auditor who I happened to find out, and say a little something to him and movement to an vacant row a number of rows behind him. He thanked her and acquired up to move for the seat the attendant pointed him to. I heard the doorways near and a few minutes later on the attendant walked on the back And that i requested Should the airplane was absolutely boarded.
Remember to refund by whole fare including the further $twenty I compensated for Whatever you reported was going to be a lot more home.
I flew on American airlines for The very first time and very last. our luggage was broken with black grease on it massive hunks out of the handles and wheels. your airplane was filthy and really not comfortable. the flight crew was not welcoming in the least. My granddaughter was with me which is about 6ft tall no room for her legs and particular person laid back again in her seat and she couldn't shift whatsoever in her seat.
The definition of purchaser service at American Airways isn't described in almost any known phrases. It does not address the customer or imply any service in any way. My daughter, traveling solo, had the new knowledge of waiting around in line at Heathrow so lengthy to check in that she skipped the checkin by 2 MINUTES although the aircraft was at the gate for one more forty five minutes. The agent, And that i use that word generously, demanded she buy Yet another ticket for your afterwards flight in a cost of yet another $300. Then proceded to tell her the seat can be assigned on the gate. Okay, challenge settled. You're thinking that! Once the gate is assigned she goes to have her seat assigned as well as the ‘AGENT’ who'd not make it possible for her on the 1st flight cancelled her seat on both equally the main and 2nd flight following having her funds! So she wasn’t off that first flight nevertheless, THE AGENT took her off! And now she wasn’t on the second flight for which she paid extra money. Fortunately we were in communication and she spoke using a supervisor who produced a seat to her. When she questioned who experienced cancelled the her reservation, they mentioned they didn't know. This all happened in just a 3 hour period. She ultimately boarded 15 minutes prior to departure, I hope. So my spouse and I contacted American Airways to substantiate if she was capable to get over the aircraft and who had cancelled her flight, considering that there was a money transaction and no financial transaction occurs with no record of who produced it, a single would Assume, for accounting and theft stability applications by itself. My husband known as 1st and spoke to JAYNE FUENTES, a supervisor who following a very long conversation gave us NO Details. She couldn't notify us if my daughter received a seat on the flight, acquired within the plane, or who bungled the extra invest in. She actually said that ‘They are really open up terminals and they don't register that's scheduling or accepting payment for any seat reservation.’ That is definitely precise accounting for you personally. So my partner thanked her politely for all her help at which position I stated JAYNE FUENTES advised us nothing she was of no help in the least. Then I referred to as American Airways and spoke to a different supervisor, JANE GRAY, a person who really should not be allowed to solution phones in a very prison.
after a delayed flight away from Detroit due to the fact there wasn’t a operating PA system( which we were being advised was FAA required). We reloaded on the identical aircraft and flew to Dallas in excess of 2 hours later. ( the flight attendants needed to walk the ailes to talk). our flight was to go away at 600am. we ultimately left at 1145am. On arriving in Dallas we were being rushed to our next gate for Denver. Upon arriving in Denver late afternoon, we had no luggage. We have been explained to It could be on one of several next 3 flights from Dallas.
There is a middle aged African American female with a short hair Slice and Eyeglasses at your Philadelphia Airport location who refused to give me her total name when I asked for it resulting from her despicable Mindset. She ultimately explained to me her identify was “D†and hid her identify badge as she mentioned this. “D†won't deserve a occupation in customer service and especially not in your top notch check in area exactly where I encountered her. As I rushed previous the long TSA line for the self service ticketing counter with only 40 minutes until my flight departed I was pleased to find out there was a totally free kiosk. I started to retrieve my reservation and midway by way of this method “D†walked approximately me and said “This really is for firstclass travellers only†I seemed up within the screen puzzled due to the fact there wasn’t any sign or indicator that the kiosks ended up first-class kiosks and Moreover I wondered how “D†understood I was or was not top quality and why she would make such an assumption. I replied “Excuse me?†“D†condescendingly stated “These kiosks are for top notch travellers onlyâ€.